Andra Voss

New website for a mobile animal physical therapist in Aachen.

Tasks

UI/UX Design, Web Development, Strategy

Live

Background

(01)

When trust depends on recommendations.

As a mobile veterinary physical therapist and osteopath, Andra Voss treats dogs and horses in the Aachen area and Eastern Belgium. Anyone with a pet suffering from pain or mobility issues is usually under time pressure to find someone they can trust right away.
For a solo practice like this, attracting new clients depends heavily on referrals. Without a professional online presence, it remains unclear what treatments are even offered and how to schedule an appointment.

Solution & Procedure

(02)

Showcase your expertise. Simplify scheduling.

The website clearly highlights her qualifications: veterinary technician, certified veterinary physical therapist, and veterinary osteopath for dogs and horses.
The services are clearly categorized into veterinary physical therapy, veterinary osteopathy, complementary therapies, and alternative medicine, so pet owners can quickly find what suits their needs.
A booking button takes users directly to the appointment scheduling page, supplemented by frequently asked questions about the process, costs, and house calls—which help alleviate any uncertainty before the first contact.
Real testimonials from pet owners show how the treatment impacts everyday life and make up for the lack of personal contact during a first visit to the website.

Result

(03)

Trust that is established before the first call.

Visitors to the website can tell within seconds who they’re entrusting their pet to and what kind of treatment is available.
The FAQ section answers some of the questions that would otherwise need to be clarified over the phone. The booking button allows users to schedule an appointment on their own, without having to wait for a callback.